Shipping & Returns Policy

Shipping Policy

We aim to process and dispatch all orders as quickly as possible.

Order Processing

• Orders are processed within 1–2 business days after payment has been successfully received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, processing times may be extended.

Shipping Times

Estimated delivery times vary depending on your location:

• Domestic: 2–5 business days
• Europe: 3–7 business days
• International: 5–15 business days

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs inspections, severe weather, or other circumstances beyond our control. Shipping timeframes vary by carrier and destination.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided and the parcel is returned to us, additional shipping charges may apply before the order can be resent.

Lost or Delayed Shipments

If your package has not arrived within the expected delivery window, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and provide updates where possible.

Returns Policy

We want you to be satisfied with your purchase.

Return Eligibility

Items may be eligible for return if:

• They are unused and in their original condition.
• They remain in their original packaging.
• A return request is submitted within 14 days of delivery.

Non-Returnable Items

Returns cannot be accepted for:

• Opened or used products.
• Products damaged after delivery due to misuse.
• Clearance or final-sale items.
• Gift cards.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

• Your order number.
• Clear photographs of the item.
• Photographs of the packaging.
• A brief description of the issue.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method. Processing times vary depending on your payment provider.

Original shipping charges are generally non-refundable unless the return results from our error or a defective product.

Exchanges

We replace items only if they arrive defective or damaged.

If you require an exchange, please contact customer support before returning the product.

Return Shipping Costs

Unless the item is defective or shipped in error, customers are responsible for return shipping costs.